What are my options regarding the monthly transfer?
- You can choose to transfer a fixed amount each month.
- You can choose to leave a fixed amount on your Danish account every month. We will transfer the excess balance. This solution is useful if the balance of your account varies or if you expect public payments such as tax refunds or holiday allowances.
If the transfer date is a weekend or a Danish national holiday, the transfer will be made the previous day if there is enough money in the account.
Is it possible for me to change the monthly transfer?
If you want to change the fixed transfer amount, please send us a message via Net Bank. If we receive your message no later than 2pm, the transfer will be amended on the same day. Otherwise we will change it the following day.
How do I make an extra transfer?
In addition to the monthly transfer, you can make manual transfers against a fee.
- Log in to Netbank
- Select "Ny betaling" in the left menu
- Go to "Ny overførsel" and select payment information
- Click "Næste" and follow the instructions.
Can I put my monthly transfer on hold?
Yes, you can pause the transfer for up to 3 months. The balance on the account for the period must be at least DKK 1.000. Please note that quarterly fees will continue to be deducted from the account. Therefore we recommend closing your account if you don’t plan to use Brokonto again.
If you have a VISA/Dankort linked to your account, please remember to destroy it if you close the account.
To put your monthly transfer on hold, to resume it or close the account completely, please send us a message via NetBank. If we receive your message no later than 2pm then the changes to the transfer will be made same day. Otherwise the changes will be made the following day.
My monthly transfer is not complete, what happened?
Possible reasons why your monthly transfer is not complete:
- You do not have enough money in your account. Log in to NetBank to check your balance.
- Your monthly transfer has not yet been completed. Please note, transfers from your Danish Brokonto will take place at approx. 3pm.
- Your monthly transfer might be on a date when it is a weekend or a Danish holiday.